Account & access
Sign in at mystoreboard.com/login with your work email. Employees use the same credentials on mobile. Forgot password flows send a reset link to your email.
Billing
Only owners and admins access billing. Seat count includes active members and pending invites. Upgrade to AI from billing settings — changes apply immediately through Stripe.
GPS & clock-in issues
- Enable location services for StoreBoard in iOS or Android settings.
- Confirm you are assigned to the location you are clocking into.
- Stand near the store address — GPS accuracy varies indoors.
- Retry after toggling airplane mode off if location seems stuck.
Photo upload failures
- Check camera permissions for StoreBoard.
- Confirm stable Wi-Fi or cellular data.
- Reduce photo count if uploading many images at once.
- Retry completion — partial uploads do not mark tasks done.
Invite problems
If invites fail due to seat limits, add seats from billing before resending. Expired invites can be revoked and re-sent from Dashboard → Team.
Still stuck?
Contact support from our contact page. Include your organization name, location, and a description of what you expected vs what happened.
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