FAQs & troubleshooting

Account & access

Sign in at mystoreboard.com/login with your work email. Employees use the same credentials on mobile. Forgot password flows send a reset link to your email.

Billing

Only owners and admins access billing. Seat count includes active members and pending invites. Upgrade to AI from billing settings — changes apply immediately through Stripe.

GPS & clock-in issues

1. Enable location services for StoreBoard in iOS or Android settings.
2. Confirm you are assigned to the location you are clocking into.
3. Stand near the store address — GPS accuracy varies indoors.
4. Retry after toggling airplane mode off if location seems stuck.
5. If clock-in says you have no shift or opens later, confirm today's schedule at that location in Dashboard → Schedule.
6. Clock-in opens 30 minutes before your scheduled shift and closes when the shift ends.

Personal preferences

Dashboard → Settings → Preferences holds personal display options for your account only — they do not change settings for other team members. Preferences are available on web today.

1. Strikethrough completed tasks — off by default; crosses out finished task titles in lists when enabled.
2. Task proof photos — choose Current task only (default) to swipe photos for the task you opened, or All completed tasks to browse proof across the whole board in one lightbox.
3. Incidents view — Show calendar & list switcher (default), Always calendar, or Always list.
4. Stock alerts view — same three options as Incidents.

Photo upload failures

1. Check camera permissions for StoreBoard.
2. Confirm stable Wi-Fi or cellular data.
3. Reduce photo count if uploading many images at once.
4. Retry completion — partial uploads do not mark tasks done.

Invite problems

If invites fail due to seat limits, add seats from billing before resending. Expired invites can be revoked and re-sent from Dashboard → Team.

Still stuck?

Contact support from our contact page. Include your organization name, location, and a description of what you expected vs what happened.