Incident reporting

When to log an incident

Incidents capture anything that needs owner or manager attention: spills, equipment failures, customer injuries, security issues, or supply chain problems.

Reporting from mobile

1. Tap Report incident from the mobile app or dashboard header.
2. Select severity: low, medium, high, or critical.
3. Describe what happened with clear, factual notes.
4. Attach photos of the scene or damage.
5. Submit — managers receive notifications immediately.

Manager workflow

1. Open Dashboard → Incidents to see open reports.
2. Acknowledge to confirm you are handling it.
3. Resolve when closed, or reopen if the issue returns.
4. Export CSV for insurance or compliance records.

AI plan bonus

On the AI plan, Scout can summarize recent incidents and highlight patterns across locations.